{"id":1071,"date":"2025-03-04T06:07:02","date_gmt":"2025-03-04T06:07:02","guid":{"rendered":"https:\/\/bankpayit.com\/knowledge-base"},"modified":"2025-03-04T06:49:57","modified_gmt":"2025-03-04T06:49:57","slug":"help-center","status":"publish","type":"page","link":"https:\/\/bankpayit.com\/en-za\/help-center","title":{"rendered":"Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1071\" class=\"elementor elementor-1071\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccddba0 e-con-full e-flex e-con e-parent\" data-id=\"ccddba0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d661a9d elementor-widget elementor-widget-text-editor\" data-id=\"6d661a9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"epkb-modular-main-page-container\" role=\"main\" aria-labelledby=\"epkb-modular-main-page-container\" class=\"epkb-css-full-reset eckb_mp_active_theme_hello-elementor\">\t\t\t\n\t\t\t<div id=\"epkb-ml__row-1\" data-feature=\"search\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t<!-- Classic Search Layout -->\n\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div class=\"epkb-ml-search-title\">Help Center<\/div>   \t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--medium\" method=\"get\" onsubmit=\"return false;\" data-collection-id=\"0\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  \t\t\t<\/div>  \n\t\t\t<div id=\"epkb-ml__row-2\" data-feature=\"categories_articles\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-categories-articles\" class=\"epkb-ml__module \">  \r\n\t\t<div id=\"epkb-ml-basic-layout\" role=\"main\" aria-labelledby=\"epkb-ml-basic-layout\" class=\"epkb-layout-container epkb-css-full-reset epkb-basic-template\">\r\n\t\t\t<div id=\"epkb-content-container\">\r\n\t\t\t\t<div class=\"epkb-section-container\">\t\r\n\t\t<div class=\"epkb-three-col eckb-categories-list\" > \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_1\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 3px; border-width: 0px; border-color: #ffffff; background-color: #ffffff; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head\"  style=\"--section-head-bg: #F9F9F9; border-bottom-width: 5px; background-color: #F9F9F9; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--no_icons-cat-icon\" aria-expanded=\"false\"\r\n\t\t\t\t\t\t            data-kb-category-id=\"32\" data-kb-type=\"category\"  style=\"color: #1e1923; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #1e1923;\" >Individuals<\/h2>\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 60px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"32\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"1074\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \r\n\t\t<a href=\"https:\/\/bankpayit.com\/en-za\/help-center\/getting-started\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"1074\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #1e1923;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #801dd6;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Getting started<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"1181\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \r\n\t\t<a href=\"https:\/\/bankpayit.com\/en-za\/help-center\/how-to-link-unlink-bank-accounts\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"1181\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #1e1923;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #801dd6;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to link\/unlink bank accounts<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"1166\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \r\n\t\t<a href=\"https:\/\/bankpayit.com\/en-za\/help-center\/how-to-pay-with-bankpay\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"1166\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #1e1923;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #801dd6;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to pay with bankpay<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_2\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 3px; border-width: 0px; border-color: #ffffff; background-color: #ffffff; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head\"  style=\"--section-head-bg: #F9F9F9; border-bottom-width: 5px; background-color: #F9F9F9; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--no_icons-cat-icon\" aria-expanded=\"false\"\r\n\t\t\t\t\t\t            data-kb-category-id=\"30\" data-kb-type=\"category\"  style=\"color: #1e1923; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #1e1923;\" >Business<\/h2>\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 60px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"30\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"1078\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \r\n\t\t<a href=\"https:\/\/bankpayit.com\/en-za\/help-center\/becoming-a-bankpay-merchant\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"1078\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #1e1923;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #801dd6;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Becoming a Bankpay merchant<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_3\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 3px; border-width: 0px; border-color: #ffffff; background-color: #ffffff; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head\"  style=\"--section-head-bg: #F9F9F9; border-bottom-width: 5px; background-color: #F9F9F9; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--no_icons-cat-icon\" aria-expanded=\"false\"\r\n\t\t\t\t\t\t            data-kb-category-id=\"27\" data-kb-type=\"category\"  style=\"color: #1e1923; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #1e1923;\" >Contact Center<\/h2>\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 60px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"27\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"1089\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \r\n\t\t<a href=\"https:\/\/bankpayit.com\/en-za\/help-center\/still-need-help-reach-out-to-us\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"1089\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #1e1923;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #801dd6;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Still need help? Reach out to us<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \r\n\t\t<\/div>       \t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>   \n\t\t<\/div>    \t\t\t<\/div>  \t\t<\/div>   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-1071","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Center - bankpay - South Africa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bankpayit.com\/en-za\/help-center\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center - bankpay - South Africa\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bankpayit.com\/en-za\/help-center\" \/>\n<meta property=\"og:site_name\" content=\"bankpay - South Africa\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-04T06:49:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bankpayit.com\/en-za\/help-center\",\"url\":\"https:\/\/bankpayit.com\/en-za\/help-center\",\"name\":\"Help Center - bankpay - South Africa\",\"isPartOf\":{\"@id\":\"https:\/\/bankpayit.com\/en-za\/#website\"},\"datePublished\":\"2025-03-04T06:07:02+00:00\",\"dateModified\":\"2025-03-04T06:49:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/bankpayit.com\/en-za\/help-center#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bankpayit.com\/en-za\/help-center\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bankpayit.com\/en-za\/help-center#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bankpayit.com\/en-za\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help Center\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bankpayit.com\/en-za\/#website\",\"url\":\"https:\/\/bankpayit.com\/en-za\/\",\"name\":\"bankpay - 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